Tatu-Zalezhni store, Kropyvnytskyi (Kirovohrad), str. Ostrovsky 2
Phone number: +380 (66) 155 78 41
Mail: admin@zalezhni.art
You have the opportunity to exchange or return the purchased product within 14 days in accordance with the law on consumer protection. However, there are exceptions where product returns are not possible, including make-up pigments, tattoo inks, disposable consumables, cosmetics and other items that have been used or unpacked.
When returning or exchanging the product, it is necessary to ensure that it remained unused, without signs of use and in a complete set with original packaging. Any questions about returns and exchanges can be discussed with us in any convenient way.
Funds for returned goods are reimbursed within 3 banking days after they are received at our warehouse. In the case of a warranty return, the shipping costs are borne by the store, in non-warranty situations - by the buyer.
Regarding guarantees, it applies only to factory defects and does not apply in case of mechanical damage, damage during transportation or improper operation, violation of the condition of factory seals, non-compliance with state standards, use of incompatible equipment, exposure to the elements and other similar factors.